24/7 Operations & Support

Get in Touch with LUMO

Have questions about factory sourcing, landed freight quotes, supplier verification, or LUMO Pay payment protection? Our team is ready to assist.

Send Us a Direct Message

Fill in your details below and our team will get back to you promptly.

Sales Desk Support

Dar es Salaam HQ Team

+255 712 345 678Tanzania Hotline (TZS)

+255 712 345 678Direct WhatsApp Sourcing

support@lumo.co.tz24/7 Email Desk

Operating HoursMon - Sat: 8:00 AM - 6:00 PM EAT

Open Ticket in Support Desk

Buyer Protection Guarantee

All transactions submitted through LUMO are covered under our LUMO Trade Protection. Funds are protected until product inspection photo approval.

Our Physical Presence

Global Office & Hub Locations

Contact our ground ops teams directly at any of our 4 international hubs.

🇹🇿East Africa Gateway HQ

Tanzania (Headquarters)

Dar es Salaam

Victoria Place, 3rd Floor, Bagamoyo Road, Victoria, Dar es Salaam

+255 712 345 678

dar.hq@lumo.co.tz

Mon - Sat: 8:00 AM - 6:00 PM (EAT)

🇨🇳Factory QC & Dispatch Hub

China Field Hub

Shenzhen & Yiwu

Huaqiangbei Electronics Tower & District 3 Yiwu International Trade City

+86 755 8890 1234

china.hub@lumo.co.tz

Mon - Sun: 9:00 AM - 8:00 PM (CST)

🇦🇪Wholesale & Trade Hub

Dubai (UAE) Field Hub

Dubai

Section A, Dragon Mart 1, International City, Dubai, UAE

+971 4 438 0000

dubai.hub@lumo.co.tz

Mon - Sat: 9:00 AM - 7:00 PM (GST)

🇹🇷Textile & Garment Hub

Turkey Field Hub

Istanbul

Laleli Commercial Plaza, Fatih, Istanbul, Turkey

+90 212 519 1234

turkey.hub@lumo.co.tz

Mon - Fri: 9:00 AM - 6:00 PM (TRT)